A woman from Germany, Petra Hirsch, called an emergency number (999) in Germany when she had trouble finishing her crossword.

Police officer who answered her call was very angry and asked her to clear the line or face a charge of wasting police time.

Hirsch was disappointed for not getting the help. She said:

“I had finished the crossword except for this one answer and I was totally stumped. I had looked all over the internet and asked friends. It was really bothering me.

“The clue was for the full name of a police border protection unit so I thought they would not mind helping and I called the hotline – but they were really rude.

“All I wanted was a bit of help and it would only have taken them a second to tell me the answer but instead I got told to get off the line.”